Privacy policy
Privacy Policy
Effective Date: May 29, 2026
Privacy Policy
This Privacy Policy explains how VEKTOR Technologie, s.r.o. ("we", "our", or "us") collects, uses, and protects personal information when you visit or make a purchase from https://plenhaus.com and its localized versions, including https://plenhaus.com/de.
By using our website, you agree to the practices described in this Privacy Policy.
1. Company Information
VEKTOR Technologie, s.r.o.
Na krčské stráni 722/52
140 00 Praha 4 - Krč
Czech Republic
Company Registration Number (IČO): 24792241
VAT ID: CZ24792241
Managing Director: Denisz Bikov
Email: info@plenhaus.com
2. Information We Collect
When you visit our website, place an order, contact support, or communicate with us through our online chat, we may collect:
- Name
- Billing and shipping address
- Email address
- Phone number
- Order details
- Payment-related information
- Messages sent through our contact forms or support channels
- Online chat communications
- Device and browser information
- IP address and technical usage data
Payment card details are processed securely by Shopify Payments and other supported payment providers. We do not store full payment card information on our servers.
3. How We Use Your Information
We use personal information to:
- Process and fulfill orders
- Provide customer support
- Respond to inquiries and chat requests
- Deliver products and order updates
- Improve website functionality and security
- Prevent fraud and unauthorized activity
- Comply with legal, accounting, and tax obligations
We do not currently use personal information for third-party advertising or behavioral profiling.
4. Online Chat Support
Our website provides online customer support through a third-party chat service.
Information voluntarily submitted through the chat, including your name, email address, phone number, and message content, may be processed and stored by our chat service provider for customer support purposes.
Please avoid sharing sensitive personal information through the chat unless necessary to resolve your request.
5. Shopify and Service Providers
Our website is hosted on Shopify.
To operate our online store, we may share limited information with trusted service providers involved in:
- Website hosting
- Payment processing
- Order fulfillment
- Logistics and delivery
- Customer support
- Fraud prevention and security
These providers receive only the information necessary to perform their services.
6. International Data Transfers
Personal information may be processed within the European Union and, where necessary, by service providers operating in other jurisdictions.
Where required, appropriate safeguards are used to protect personal information in accordance with applicable data protection laws.
7. Data Retention
We retain personal information only as long as necessary to:
- Fulfill orders
- Provide customer support
- Meet legal and tax obligations
- Resolve disputes
- Maintain business records
8. Your Rights
If you are located in the European Economic Area (EEA), you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Restrict or object to processing
- Request data portability
- Withdraw consent where applicable
To exercise these rights, please contact us at info@plenhaus.com.
9. Cookies
Our website uses cookies and similar technologies necessary for website functionality, checkout operations, security, and customer support services.
For more information, please review our Cookie Policy.
10. Data Security
We implement reasonable technical and organizational measures to protect personal information from unauthorized access, disclosure, misuse, or loss.
However, no online system can guarantee absolute security.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes.
Updated versions will be published on this page with a revised effective date.
12. Contact
For questions regarding this Privacy Policy or the processing of personal information, please contact:
VEKTOR Technologie, s.r.o.
Email: info@plenhaus.com
Website: https://plenhaus.com