Shipping & Payment

Shipping & Payment

Effective Date: May 29, 2026

Shipping & Payment

This page provides information regarding shipping, delivery, and payment methods available on https://plenhaus.com.

1. Shipping Areas

We currently deliver exclusively within the European Union.

At this time, we do not offer shipping to the United Kingdom.

2. Shipping Origin

All orders are fulfilled and shipped from the Czech Republic through our logistics and fulfillment partners.

3. Delivery Times

Estimated delivery times are generally:

• Germany: 2–3 business days

• Other European Union countries: 5–10 business days

Delivery times are estimates and may occasionally be affected by circumstances beyond our reasonable control, including public holidays, weather conditions, carrier delays, or periods of unusually high demand.

4. Shipping Partners

Deliveries may be handled by trusted logistics and courier providers, including:

  • DHL
  • GLS
  • PPL
  • UPS
  • Regional delivery partners

The final delivery carrier may vary depending on destination and operational requirements.

5. Shipping Costs

Shipping costs are displayed during checkout before payment is completed.

Where free shipping promotions are offered, the applicable conditions will be clearly communicated on the website.

6. Customs Duties and Import Fees

For deliveries within the European Union, customers are not required to pay additional customs duties or import charges.

All applicable taxes are included in the final purchase price unless otherwise stated.

7. Order Processing

Orders are typically processed within 1–3 business days following successful payment authorization.

During periods of increased demand, processing times may be slightly extended.

8. Payment Methods

Payments are securely processed through Shopify Payments and supported payment providers.

The payment methods available to you will be displayed during checkout and may vary depending on your country, device, and eligibility.

9. Payment Security

We use industry-standard security measures and encrypted payment processing technologies to help protect payment information.

Full payment card details are not stored on our servers.

10. Failed Deliveries

Customers are responsible for providing accurate shipping and contact information.

We cannot be held responsible for delays, additional costs, or failed deliveries resulting from:

  • Incorrect addresses
  • Incomplete shipping information
  • Unavailable recipients
  • Circumstances beyond our control

11. Customer Support

For shipping or payment-related questions, customers may contact us through:

Email: info@plenhaus.com

or via the online support chat available on our website.

12. Contact

VEKTOR Technologie, s.r.o.

Na krčské stráni 722/52
140 00 Praha 4 - Krč
Czech Republic

Email: info@plenhaus.com

Website: https://plenhaus.com