Return Policy
Return Policy
Effective Date: May 29, 2026
Return Policy
At PLENHAUS, we want you to feel confident about your purchase. If you are not completely satisfied with your order, you may request a return in accordance with the terms below.
1. Right of Withdrawal and 30-Day Money-Back Guarantee
Customers within the European Union have the statutory right to withdraw from their purchase within 14 days of receiving the goods.
In addition, PLENHAUS voluntarily offers a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you may contact our support team within 30 days of receiving the product.
To exercise your right of withdrawal or request a refund under our 30-day money-back guarantee, please contact us at:
Email: info@plenhaus.com
or via the online support chat available on our website.
Refund eligibility remains subject to the product condition requirements described in this Return Policy.
2. Product Inspection and Testing
You may inspect and test the product to the extent necessary to determine its nature, characteristics, and functionality.
However, the product must not be used beyond what would reasonably be permitted when examining a product before purchase.
3. Condition of Returned Products
To qualify for a full refund, returned products should be returned in clean and hygienic condition and include all accessories originally supplied with the product whenever reasonably possible.
Products showing signs of:
- extensive use
- food preparation
- contamination
- improper handling
- physical damage caused by the customer
may be subject to a reduced refund or may not qualify for a full refund where permitted by applicable law.
4. Return Request Procedure
To initiate a return, please provide:
- Order number
- Name used for the purchase
- Email address associated with the order
- Brief description of the return request
Before returning any product, please contact us at info@plenhaus.com or via the online support chat available on our website so that we can provide the appropriate return instructions and correctly identify your return.
Return Address:
Ecologistics, s.r.o.
Logicor Park Prague Airport
U Trati 216, Hala DC 3
252 61 Dobrovíz
Czech Republic
Please do not send products back without prior authorization from our support team.
5. Refunds
Refunds will be processed after the returned product has been received and inspected.
Approved refunds will be issued using the original payment method used for the purchase.
Depending on your payment provider, processing times may vary.
6. Return Shipping Costs
Unless otherwise required by applicable law, customers may be responsible for return shipping costs.
If the product arrives damaged, defective, or incorrect, please contact us immediately so that we can arrange an appropriate solution.
7. Damaged or Defective Products
If your product arrives damaged or develops a manufacturing defect, please contact our support team as soon as possible.
Our 2-year warranty remains separate from and in addition to your statutory withdrawal rights.
8. Exceptions
Nothing in this Return Policy limits any mandatory rights granted to consumers under applicable European Union consumer protection laws.
9. Contact
VEKTOR Technologie, s.r.o.
Email: info@plenhaus.com
Website: https://plenhaus.com