Terms & Conditions

Terms & Conditions

Effective Date: May 29, 2026

Terms & Conditions

These Terms & Conditions govern the use of https://plenhaus.com and the purchase of products offered by VEKTOR Technologie, s.r.o.

By accessing this website or placing an order, you agree to be bound by these Terms & Conditions.

1. Company Information

VEKTOR Technologie, s.r.o.
Na krčské stráni 722/52
140 00 Praha 4 - Krč
Czech Republic

Company Registration Number (IČO): 24792241
VAT ID: CZ24792241

Managing Director: Denisz Bikov

Email: info@plenhaus.com

2. Scope

These Terms apply to all purchases made through our website by consumers located within the European Union.

We currently do not offer shipping to the United Kingdom.

3. Products

We strive to ensure that product descriptions, specifications, images, and pricing are accurate.

However, minor differences in appearance, color, packaging, or product presentation may occur.

We reserve the right to modify, discontinue, or update products without prior notice.

4. Orders

Submitting an order does not automatically constitute acceptance of the order.

We reserve the right to reject or cancel orders in cases including but not limited to:

  • Pricing errors
  • Technical errors
  • Product unavailability
  • Suspected fraud
  • Violation of these Terms

If payment has already been received for a cancelled order, a full refund will be issued.

5. Prices and Payments

Available payment methods are displayed during checkout and may vary depending on your country, device, and eligibility.

6. Shipping and Delivery

Orders are shipped from the Czech Republic.

Estimated delivery times are generally:

• Germany: 2–3 business days

• Other European Union countries: 5–10 business days

Delivery times are estimates and may occasionally be affected by circumstances beyond our reasonable control.

7. Right of Withdrawal

Customers within the European Union have the right to withdraw from their purchase within 14 days of receiving the goods.

Further details regarding returns and refunds are available in our Return Policy.

8. Warranty

We provide a 2-year warranty in accordance with applicable consumer protection laws.

If a product develops a defect during the warranty period under normal use conditions, we will repair, replace, or otherwise resolve the issue at our discretion and in accordance with applicable law.

This warranty does not limit statutory consumer rights.

9. Intellectual Property

All content available on this website, including but not limited to:

  • Text
  • Images
  • Graphics
  • Logos
  • Product descriptions
  • Design elements
  • Trademarks

is protected by intellectual property laws.

Customers may use purchased products freely but may not claim ownership of the PLENHAUS brand, trademarks, or website content.

10. Limitation of Liability

To the maximum extent permitted by law, VEKTOR Technologie, s.r.o. shall not be liable for indirect, incidental, or consequential damages arising from the use of this website or its products.

Nothing in these Terms excludes rights granted to consumers under applicable law.

11. Force Majeure

We shall not be liable for delays or failures caused by events beyond our reasonable control, including:

  • Natural disasters
  • Transportation disruptions
  • Government actions
  • Labor disputes
  • Internet outages
  • Technical failures

12. Customer Support

Customers may contact us through:

We aim to respond to inquiries as quickly as reasonably possible.

13. Changes to These Terms

We reserve the right to modify these Terms & Conditions at any time.

Updated versions will be published on this page with a revised effective date.

14. Governing Law

These Terms & Conditions shall be governed by the laws of the Czech Republic, without prejudice to mandatory consumer protection rights applicable within the European Union.

15. Contact

VEKTOR Technologie, s.r.o.

Email: info@plenhaus.com

Website: https://plenhaus.com