PLENHAUS 10-Year Limited Warranty
This Limited Warranty is provided by PLENHAUS USA LLC, 1221 Brickell Ave, Suite 900, Miami, FL 33131 ("PLENHAUS", "we", "us"). Warranty support: help@plenhaus.com.
Covered product: PLENHAUS Premium Kitchen System, model MHY-888D (black or white), purchased new in the United States.
PLENHAUS warrants that the covered product will be free from defects in materials and workmanship, under normal household use, for the periods stated in the table below. Coverage runs from the date the product is delivered to you or, if the delivery date cannot be established, from the purchase date. Proof of purchase showing the date and the seller is required for warranty service. The longest coverage period is 10 years; some components are covered for shorter periods, as shown in the table.
No product registration is required. Keep your order confirmation or receipt as proof of purchase.
Coverage periods
|
Component |
Coverage period (from delivery) |
|
Housing (appliance casing) |
10 years |
|
Main control circuit board |
10 years |
|
Fan |
5 years |
|
Temperature probe |
5 years |
|
Upper heating lamp |
3 years |
|
Lower heating element |
3 years |
|
Display and control panel |
3 years |
|
Cooking bowl and its non-stick coating |
12 months |
|
Included accessories (glass lid, air-fry basket, grill rack, steam rack) |
12 months |
The coverage period that applies to a claim is the period for the component that failed, even if we replace a larger assembly (for example, the complete lid or body) to fix it.
A covered component that fails within its coverage period is covered regardless of how many hours the product has been used.
Who is covered
This Limited Warranty is extended only to the original consumer purchaser, or the original gift recipient, of a new covered product purchased in the United States from plenhaus.com, from PLENHAUS USA LLC as the seller of record on an online marketplace, or from a retailer authorized by PLENHAUS in writing. It is not transferable.
Warranty service is available in the 50 United States and the District of Columbia.
This Limited Warranty covers normal household use in accordance with the user manual. It does not cover commercial, rental or institutional use.
What we will do
If a covered component fails within its coverage period, PLENHAUS will, at no charge to you and at our option:
1. Replace the affected module. The product is modular. In most cases we ship you a replacement module (for example, the complete lid assembly or the body assembly) with simple instructions. Swapping a module does not require tools or opening any electrical housing. We may ask you to return the defective module with the prepaid label we provide.
2. Replace the product. If a module replacement does not resolve the problem, or is not practical, we will ship you a replacement product and arrange prepaid return of the defective unit.
3. Refund. If neither a replacement module nor a replacement product is available within a reasonable time, we will refund the purchase price you paid for the product.
Replacement modules and products may be new or factory-reconditioned to new-condition standards. If the covered product is no longer available, we may replace it with a current PLENHAUS model of equal or greater functionality.
We pay for replacement parts, labor (if any), and shipping both ways within the service territory. A replacement module or product carries the remaining coverage of the original component or product; it does not restart the coverage period.
Repair, replacement or refund as described above is your exclusive remedy under this Limited Warranty.
What is not covered
This Limited Warranty does not cover:
• Damage caused by accident, dropping, impact, misuse, abuse, neglect, or fire, flood or another event external to the product.
• Damage caused by failure to follow the operating, cleaning, maintenance or storage instructions in the user manual.
• Damage caused by connecting the product to a power supply other than the one shown on its rating label, or by power surges.
• Liquid or food entering electrical components as a result of improper use or cleaning.
• Damage caused by unauthorized repair, alteration or modification, or by parts or accessories not supplied or approved by PLENHAUS.
• Cosmetic damage that does not affect function, such as scratches, scuffs, dents or discoloration from use.
• Normal wear of consumable or non-electrical parts, such as seals and gaskets.
• Products purchased used, refurbished by a third party, or from an unauthorized seller.
• Products with a removed or altered serial number.
• Commercial, rental or institutional use.
Using a third-party part or service provider does not by itself void this Limited Warranty. We may deny coverage only for damage actually caused by that part or service.
Cooking bowl, coating and accessories
The cooking bowl, its non-stick coating and the included accessories are covered for 12 months against defects in materials or workmanship, such as coating that peels, bubbles or flakes without any damage or misuse.
They are not covered for normal wear from use, or for scratches, chips, discoloration or coating damage caused by metal utensils, abrasive cleaners or scouring pads, dishwasher detergents outside the manual's recommendations, overheating an empty bowl, impacts or improper storage.
How to get warranty service
1. Email us at help@plenhaus.com with the subject line "Warranty request – [order number]". Include your name, shipping address, phone number, proof of purchase, the product serial number (on the rating label under the unit), and a description of the problem and when it started. Photos or a short video help us diagnose the issue faster.
2. We aim to respond within 1 business day and to complete our review within 3 business days after receiving the information we need. We may ask you to perform a few simple checks.
3. We ship the solution. If the claim is covered, we send the replacement module or product with instructions and, where a return is needed, a prepaid shipping label and a case number. Do not ship anything to us until you receive these instructions.
4. Return the defective part, if requested, within 14 days of receiving the replacement, using the prepaid label. Allow the product to cool, remove food and liquid, and pack it securely. Original packaging is not required. If a requested part is not returned within that time, we may invoice you for the replacement at its current retail price.
For your safety, do not open the electrical housing or attempt internal repairs. If the product appears unsafe, unplug it and stop using it.
Limitations and your legal rights
LIMITATION OF IMPLIED WARRANTIES. ANY IMPLIED WARRANTY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, IS LIMITED IN DURATION TO THE COVERAGE PERIOD STATED ABOVE FOR THE COMPONENT CONCERNED. Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
EXCLUSION OF INCIDENTAL AND CONSEQUENTIAL DAMAGES. PLENHAUS SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING FROM ANY BREACH OF THIS LIMITED WARRANTY OR ANY IMPLIED WARRANTY, INCLUDING LOSS OF FOOD, LOSS OF USE, OR DAMAGE TO OTHER PROPERTY. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
PLENHAUS’s total liability under this Limited Warranty will not exceed the purchase price you paid for the product. This Limited Warranty is the only express warranty PLENHAUS gives for the covered product. No employee, retailer or other person is authorized to change it or to make any additional warranty on behalf of PLENHAUS.
Nothing in this Limited Warranty limits any right you may have under applicable law that cannot be limited by contract, including rights relating to personal injury. To the extent permitted by applicable law, this Limited Warranty is governed by the laws of the State of Florida, without regard to its conflict-of-law rules.
This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.
Copies of this warranty
The full text of this Limited Warranty is available before purchase at plenhaus.com/warranty, is included with the product, and will be emailed to you free of charge on request to help@plenhaus.com. The terms in effect on your date of purchase apply to your product; later changes to this page do not reduce them.
PLENHAUS USA LLC · 1221 Brickell Ave, Suite 900, Miami, FL 33131 · help@plenhaus.com
